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Roblox accounts associated with unauthorized charges are subject to deletion. Once disputed, Roblox will be unable to provide a direct or immediate refund due to the dispute process. As a reminder, please contact us before disputing a charge.
See the following articles from these providers:Īfter reporting applicable Credit/Debit, PayPal, or Google Play charges to Roblox’s Customer Support, our billing department will investigate and assist you with eligible refund requests.
Mobile/console providers also offer additional features such as password protected purchasing you can enable on your account to help prevent accidental or unauthorized charges.
Please reach out directly to Apple/iTunes, Microsoft (Windows App or Xbox), or Amazon to request a refund for any unauthorized purchases through their services. These payment providers require any refunds to go through their support services and these charges cannot be refunded by Roblox. These purchases will appear on any linked card or bank account you have associated with your mobile/console provider. Roblox also accepts payment through iTunes, Xbox, Microsoft (Windows App or Xbox), and Amazon. Reporting Unauthorized Charges for Apple/iTunes, Microsoft Store (Windows App or Xbox), and Amazon Purchases
Last four digits of the Credit/Debit Card used. When reporting charges make sure to provide the following: If the charge on your statement says “Roblox”, without the “Xsolla” prefix, please contact Roblox’s Customer Support team at: If the charge on your statement says “Xsolla*Roblox”, please contact Xsolla’s Customer Support team at: Please continue reading for more information on contacting us or a third-party provider for unauthorized charges. Roblox works with multiple payment providers to provide a safe and secure purchasing experience. PayPal is the worlds leading online payment processor. Once a charge has been disputed, a refund cannot be issued due to the payment provider’s dispute process. Contact PayPal for answers to all of your online payment questions or to sign up for our services. If you notice charges on your Credit/Debit card, PayPal, or Google Play account that you did not authorize, please contact Customer Support before disputing any charges. ( Click here for the next section for charges for Apple/iTunes, Microsoft Store (Windows App or Xbox), and Amazon.) Its their anti fraud policy so OnePlus cant help, please contact PayPal directly. Reporting Unauthorized Charges for Credit Card, PayPal, and Google Play Purchases However, some third-party payment processors require refunds to go through their support services and Roblox is unable to refund charges for those providers. Whenever possible, we work with parents and customers directly as part of our permissive refund policy to provide a refund for unauthorized purchases. Unauthorized charges are a violation of our Terms of Use and may result in the permanent closure of the associated user account(s). For international credit and check cards, you might be asked to authenticate your payment method before it can be used.Roblox users should always get permission from the payment account owner (their parent, guardian, or adult relative) before making any purchase. If you receive an alert regarding a spending limit, call your carrier to set up a spending limit. With TrueMoney, you must provide the mobile phone number associated with your TrueMoney account. You can't remove other payment methods if they're the only accepted payment method for your installment plans. This payment method can't be used for AppleCare+ installment plans. If this is the case with your card, contact your bank to update or replace it. Some cards do not have mobile numbers associated with them. You must provide the mobile phone number that your card's issuing bank has on file for you.Mobile billing is available only with supported carriers.This payment method can’t be used for Family Sharing.Learn more about billing and purchases in Europe. When you use Apple Pay in Europe, pay with any eligible card that's in Wallet on the device that you're using.
You might be asked to verify your account with the payment method provider. Apple Pay requires two-factor authentication. Apple Account balance (from redeeming App Store & iTunes Gift Cards). Apple Account balance (from adding funds). Apple Account balance (from redeeming App Store & iTunes Gift Cards or adding funds). Apple Account balance (from redeeming Apple Gift Card or adding funds). Apple Account balance (from adding funds). Apple Account balance (from redeeming App Store & iTunes Gift Cards or adding funds). Apple Account balance (from redeeming Apple Gift Card or adding funds).
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